Terms & Conditions

Effective Date: 5/26/2025
Business Name: SSR Performance LLC, dba SSR Autobody

Our Locations:

1712 Langley Avenue, Irvine, CA 92614
590 W Freedom Avenue, Orange, CA 92865

SSR Autobody proudly serves all of Orange County, including major cities such as Irvine, Orange, Anaheim, Santa Ana, Tustin, Costa Mesa, Newport Beach, Huntington Beach, Fullerton, Garden Grove, Lake Forest, Mission Viejo, Fountain Valley, Yorba Linda, Westminster, Aliso Viejo, Laguna Niguel, Laguna Hills, Brea, Buena Park, Rancho Santa Margarita, San Juan Capistrano, Dana Point, and Laguna Beach.

1. Overview

Welcome to the official website of SSR Autobody, Orange County’s trusted name in collision repair, BMW-certified body work, and advanced automotive refinishing.

By accessing or using this site or engaging our services at our Irvine or Orange locations, you agree to the terms listed below. These terms govern all services, interactions, and website use related to SSR Autobody. We proudly service vehicles from all major cities in Orange County, including Irvine, Orange, Anaheim, Santa Ana, Tustin, Costa Mesa, Huntington Beach, Newport Beach, Fullerton, Garden Grove, and more.

2. Our Repair Services (Certified Orange County Body Shop)

At SSR Autobody, we offer a full spectrum of expert auto body services including:

Certified BMW collision repair (OEM standard)
Complete collision and frame damage repair
Paintless dent repair (PDR)
Full-body repainting using factory-match color systems
Paint Protection Film (PPF) installation
Panel replacement and scratch repair
Mechanical repairs and calibration services
Insurance-approved estimates and coordination
Rental car coordination with Enterprise, Hertz, and more

We specialize in repairing high-end European, Japanese, and Korean makes including:
BMW, Mercedes-Benz, Audi, Porsche, Lamborghini, Ferrari, Maserati, Rolls-Royce, McLaren, Bentley, Jaguar, Land Rover, Alfa Romeo, Volkswagen, MINI, Tesla, Lexus, Infiniti, Acura, Genesis, and high-end trims of Toyota, Honda, Hyundai, and Nissan.

Our customers come from every corner of Orange County, including Irvine, Orange, Anaheim, Santa Ana, Tustin, Costa Mesa, Huntington Beach, Newport Beach, Fullerton, Garden Grove, Mission Viejo, Fountain Valley, Lake Forest, Laguna Niguel, and more. All repairs meet or exceed manufacturer and industry standards.

3. Drop-Off Requirements

Before any vehicle disassembly begins, customers are required to complete:

A Vehicle Check-In Agreement
A Teardown Authorization

These documents ensure that SSR Autobody is authorized to begin inspection and communicate directly with your insurance provider.

We accept vehicle drop-offs from any major city in Orange County, including Irvine, Anaheim, Santa Ana, Tustin, Newport Beach, Huntington Beach, Fullerton, Lake Forest, Laguna Hills, Laguna Niguel, and beyond.

4. Insurance Claims and Payment Terms

SSR Autobody works directly with all major insurance carriers, including but not limited to:

State Farm, GEICO, Progressive, AAA, Mercury, Allstate, Farmers, USAA, Nationwide, Liberty Mutual, Esurance, Amica, Safeco, The Hartford, Travelers, Kemper, Wawanesa, National General, MAPFRE, Metromile, and Infinity Insurance.

We may receive payment directly from your insurer with your written authorization via a Power of Attorney form.

Accepted Payment Methods:

Zelle
Wire transfer
Cash
Cashier’s check
Credit card (restrictions apply depending on job size)

Full payment is due prior to vehicle release.

5. Repair Warranties

All SSR Autobody repairs come with:

Lifetime paint warranty
1-year or 10,000-mile warranty on mechanical repairs and OEM-installed parts

Aftermarket parts void our parts warranty unless otherwise stated and agreed upon. For full warranty coverage, we recommend choosing OEM parts.

6. Refund & Dispute Resolution

We do not issue refunds once repairs are completed. If repair quality is disputed, SSR Autobody will make all reasonable efforts to bring repairs up to acceptable manufacturer-level standards.

Refunds are only considered if no work has been performed and materials have not been ordered.

7. Repair Delays – Disclaimer of Liability

Delays may occur due to:

Insurance authorization hold-ups
Backordered or late-arriving parts
Customer delays in decision-making or payment

SSR Autobody cannot be held responsible for repair delays caused by third parties. Customers unwilling to pre-authorize repairs prior to insurance approval accept full responsibility for time-sensitive outcomes.

8. Vehicle Storage Fees

Storage fees are charged only in cases where repairs are not completed and the vehicle is not picked up. These fees are often covered by the insurance carrier and are clearly disclosed in the vehicle check-in documentation.

9. Use of Customer-Supplied Parts

In rare cases where parts are unavailable through our vendors, customers may supply parts. These parts:

Must be pre-approved by management
Will not be warrantied by SSR Autobody

10. Use of Personal Information & Data

We collect personal and vehicle data through:

Website forms
Phone calls
In-shop documentation (via Impactify)

We use this information for:

Customer communication
Repair processing
Insurance company coordination

We do not sell your information to any third party. Our website uses cookies and Google Analytics to enhance performance and user experience.

11. No Affiliation Disclaimer

While SSR Autobody services all makes and models—including BMW, Mercedes-Benz, Audi, Tesla, Lexus, Porsche, Land Rover, Ferrari, and more—we are not officially affiliated with or endorsed by any vehicle manufacturer or insurance company listed on this website.

Logos and brand names belong to their respective trademark holders.

12. Site Use and Content

The SSR Autobody website is for general information purposes. Service details, pricing, and availability may change without notice. All content is the property of SSR Performance LLC.

13. Limitation of Liability

SSR Autobody shall not be held liable for:

Delays caused by insurance companies or parts vendors
Customer-supplied components that cause installation issues
Cosmetic or mechanical defects in aftermarket parts
Vehicle misuse after repair completion

14. Governing Law

These Terms and Conditions are governed by the laws of the State of California. Any legal matters shall be handled within Orange County, CA—including but not limited to Irvine, Orange, Anaheim, Santa Ana, Costa Mesa, Fullerton, Tustin, Huntington Beach, Garden Grove, and surrounding cities.

15. Contact SSR Autobody

For questions about our Terms, services, or policies, contact us:

SSR Autobody (SSR Performance LLC)
Phone: (949) 577-7904
Email: estimates@ssr-performance.com
Website: www.ssrautobody.com
Locations:

1712 Langley Avenue, Irvine, CA 92614
590 W Freedom Avenue, Orange, CA 92865